Refund Policy

 

At Rejankari, we understand that customer satisfaction is paramount. Our refund policy is designed to provide clarity and assurance regarding the return of products purchased from our selection of innovative kitchen and entertainment items.

Customers may initiate a return within 30 days of receiving their order. This timeframe allows for adequate evaluation of the product's functionality and suitability. To be eligible for a refund, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. This ensures that we can process returns efficiently and maintain the integrity of our inventory.

Upon receiving a return request, our team will assess the condition of the product. If the return is approved, a refund will be processed to the original payment method within 7-10 business days. It is important to note that shipping costs incurred during the initial purchase are non-refundable, as they are considered a service rendered at the time of sale.

In cases where the product is defective or damaged upon arrival, customers are encouraged to report the issue within 48 hours of receipt. We will cover the return shipping costs for defective items, ensuring that our customers do not incur additional expenses due to manufacturing errors.

For exchanges, customers may return the original item and place a new order for the desired product. This process allows for flexibility in product selection while adhering to our return policy guidelines.

We recommend that customers utilize a trackable shipping service or purchase shipping insurance for items over a certain value, as we cannot guarantee receipt of returned items. This precaution helps to mitigate the risk of loss during transit.

Our refund policy is designed to foster trust and transparency between Rejankari and our valued customers. By adhering to these guidelines, we aim to provide a seamless experience that prioritizes customer satisfaction and product quality.